Delete Your Touch 'n Match Account and Data

1. Delete your account from the Touch 'n Match App

If you still have access to the Touch 'n Match App, the easiest way to delete your account is directly from your account settings:

You will be asked to confirm that you want to permanently delete your account. Once confirmed, the deletion process will begin.

Deleting your account is permanent and is different from signing out, temporarily disabling the App or cancelling a subscription.

2. Delete your account without using the App

If you no longer have the Touch 'n Match App installed, cannot access your account or prefer to submit your request through the website, you can request account deletion using the form below.

3. Identity verification

To protect your account and prevent unauthorised deletion requests, we may need to verify that the request was submitted by the account holder.

Where verification is necessary, we will use the least intrusive method reasonably available. For example, we may send a confirmation message to the email address associated with your Touch 'n Match account.

We will not ask you to provide unnecessary identity documents solely for the purpose of deleting an ordinary Touch 'n Match account.

4. What will be deleted?

When your account deletion request is completed, Touch 'n Match will delete or anonymise personal data associated with your account that is no longer required for a lawful purpose. Depending on the features you have used, this may include:

• your Touch 'n Match account;
• your name, username or display name;
• your email address;
• your account identifier;
• authentication information and account credentials managed by Touch 'n Match;
• profile information;
• accessibility and interface preferences associated with your account;
• style and sizing preferences associated with your account;
• your cloud-synchronised digital wardrobe;
• garments saved to your account;
• saved outfits and generated outfits stored in your account;
• favourites, wardrobe-planning, capsule wardrobe, and travel packing information;
• account-linked Smart Stain Assistant & personalised recommendation info;
• subscription or feature-entitlement information that is no longer required;
• other personal data linked to your Touch 'n Match account.

Where you are a Designer, Creator or professional user, personal information associated with your professional account will also be deleted or anonymised where no longer required.

Product information that does not identify an individual and forms part of a legitimate product catalogue, Digital Product Passport or non-personal business record may be treated separately.

5. What happens to data stored only on your device?

Some Touch 'n Match information (local wardrobe items, local garments/outfits, local preferences, temporary files) may be stored only on your phone and may never have been transmitted to our servers.

Because this information exists only on your device, Touch 'n Match cannot remotely erase it. You can remove local data directly in the App via:

Alternatively, clearing the App's local storage or uninstalling the App will remove local files. Please note device operating-system backups maintain copies according to their own settings.

6. What information may we retain?

Deleting your account does not necessarily require immediate deletion of every record where retention is required or permitted by law. We may retain limited information for:

• compliance with legal obligations, accounting and taxation;
• fraud prevention, security and abuse prevention;
• resolving disputes and enforcing legal agreements;
• establishing, exercising or defending legal claims;
• demonstrating compliance with data-protection obligations.

Retained information will be limited to what is necessary and will not be used for ordinary account services or marketing. Residual copies in secured backups expire through standard backup-rotation processes.

7. How long does deletion take?

We aim to process account-deletion requests without undue delay.

Where your request constitutes an exercise of your right to erasure under the GDPR, we respond in accordance with applicable data-protection law, normally within one month of receiving a valid request. Where a request is particularly complex, this period may be extended in accordance with the GDPR, and you will be informed.

8. What happens to your Touch 'n Match subscription?

Deleting your Touch 'n Match account and cancelling an App Store or Google Play subscription are separate actions.

9. Sign in with Apple

If you created your account using Sign in with Apple, the authentication credentials associated with Touch 'n Match will be handled as part of the deletion process in accordance with Apple's requirements. This does not delete your Apple ID; it only removes the connection between your Apple account and Touch 'n Match.

10. Google Sign-In

If you use Google Sign-In, deleting your Touch 'n Match account removes the Touch 'n Match account and associated personal info under our control. It does not delete your Google Account.

11. Deleting individual data without deleting your account

Where available, you can remove individual items (garments, outfits, favourites, styling preferences) within the App. If you wish to request deletion of specific personal information while keeping your account active, contact:

touchnmatch@gmail.com

12. Need help?

If you encounter any difficulty deleting your Touch 'n Match account or wish to exercise another data-protection right, contact us:

For additional information about how Touch 'n Match processes personal data, please read our Privacy Policy.